FAQs

Are By Nature skincare products non-comedogenic?

YES. Our skincare range is entirely non-comedogenic and won't block pores.

Are your products gluten free?

YES. In the unlikely event that there was gluten it would be in trace amount.

Is your bee venom extracted ethically, without harming the bees?

YES. Our bee venom process is bee friendly using a low current electromagnetic plate with the process happening once a month the rest of the month the bees go about their business as honey bees.

Is the Bee Venom Crème supposed to burn when applied?

There is a degree of light burning / tingling as the product works - this effect aids in the plumping and tightening of the skin and is totally normal. If you experience an uncomfortable level of burning, wash off the product immediately and discontinue use.

I have a known bee allergy - is the Bee Venom Face Crème suitable for me?

If you have sensitive skin or skin that is prone to dermatitis, eczema or psoriasis, the Bee Venom Crème is not recommended. We advise patch testing before using this product for all skin types.

I found a product in store and haven't been unable to find it again - will it be restocked?

Unfortunately we are unable to guarantee stock availability and some items are only made available seasonally. If you have trouble finding an item in-store, drop us an email and we can tell you whether the product will be available in the future or offer you a mail order service from our factory if we have the product in stock.

What is Kiwiskincare Outlet?

Kiwi skincare outlet is where all the discontinued By Nature lines go, you can grab old stock here at a discounted rate. Bynatureskincare.com and Bynatureskincare.co.nz have no association to kiwiskincareoutlet.com meaning points are NOT transferable and orders cannot be combined.

What order do I apply the skin products?

We suggest that you apply serums first, followed by cremes and finished with oils. The oils are able to penetrate through the cremes, where as, not so readily the other way around.

Where are you stocked in store?

You will find By Nature in the following stores

USA – Walmart, TJMaxx, Marshalls and sometimes Homegoods
Canada – Winners, Marshalls and Homesense
UK & Europe – Tkmaxx
New Zealand – Pak n Save, New World, The Warehouse
Australia – TKMaxx