These pumps have closed systems designed to keep your cream at its best by keeping air out and work really well when kept closed – if you happened to unscrew the pump, this introduces air and the pump will stop working – but don’t worry it’s an easy fix! Simply squeeze out any trapped air, re-screw the pump on and you will be good to go again! (Sometimes you need to apply some light pressure to the tube while you pump to remove the last of the air.) Because it is a closed system (preventing any drawback of dirt and contaminants and keeping the product in perfect condition), the tube will slowly collapse over time as the product is pumped out. This is normal and why there is no straw attached to the inside of the pump.
There is a degree of light burning / tingling as the product works - this effect aids in the plumping and tightening of the skin and is totally normal. If you experience an uncomfortable level of burning, wash off the product immediately and discontinue use.
Unfortunately we are unable to guarantee stock availability and some items are only made available seasonally. If you have trouble finding an item in-store, drop us an email and we can tell you whether the product will be available in the future or offer you a mail order service from our factory if we have the product in stock.