Once your order is successfully placed, you will receive a confirmation email. Orders will be processed within 3 working days. If there are any delays due to stock or other unforeseen issues, you will be contacted by us via email.

Products from this online store are all priced in New Zealand dollars.

* You are currently on our Australasia website and we only ship to addresses in New Zealand and Australia from this website, if you need to send a parcel internationally, please visit our global online store.

Order and ShippingReturn and Refund

What currency do you charge in?

Products from this online store are all priced in New Zealand dollars.

How long will it take to process my order?

Once your order is received you will receive a confirmation email. Our mail order team will process your order on the next business day.

Do you ship internationally?

We have a dedicated online store for international customers, please visit bynatureskincare.com

What if an item arrived broken or damaged?

Please email hello@bynatureskincare.com with a photo of the item and a description of the damage. Our customer service team will get back to you to arrange product replacement.

My order has not arrived – what should I do?

If in the unlikely event your order does not arrive within 14 working days please contact us to either arrange re-delivery or a refund. We will incur any costs related to lost items.

Are my credit card details safe?

YES. Payments are processed securely by Payment Express so at no time do we receive any personal card details. We will not share your personal details with any third party.

What is your refund / return policy?

Purchases made online can be returned within 30 days of receipt. The products must be in an un-used condition with the original packaging. Return shipping costs back to our warehouse in Christchurch are the responsibility of the customer. Please contact us if you have any issues. Faulty and damaged goods will be promptly replaced at no charge.

How do I start a return for an online purchase/order?

To initiate a return for an item purchased online, please send an email to sales@lanocorp.co.nz

Can I get my shipping cost refunded?

While we will give you a full refund for your product, we are unable to refund shipping costs.

Can I exchange items purchased online?

At this time, we are not able to process exchanges for online purchases.

When can I expect my refund?

When returning an item back to our warehouse, please allow up to 15 working days for our warehouse to receive and process your refund. You will receive an email notification letting you know your refund has been processed.

Can I return products which are on clearance?

No, all clearance items or marked down merchandise are final sale and cannot be returned or refunded.